An organisation is calling itself a charity when it is not registered as one

You are raising a concern about an organisation calling itself a charity when it is not registered as one. Please check if the organisation is a charity by searching the Scottish Charity Register before submitting this form.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

What is the name of the organisation?

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Fundraising complaints

If you wish to complain or raise concerns about the way a charity fundraises, you should get in touch with the charity trustees, preferably by writing to them. They need to know if their choice of fundraising raises concerns with the public.

If you have taken up a complaint or raised a concern with a charity about their method of fundraising and don't feel you have had a satisfactory response, you can contact the Scottish Fundraising Adjudication Panel

It is not OSCR’s role to consider complaints about charity fundraising if either:

• the charity trustees act within the law and the provisions of the charity's governing document
• it is about third-party contractual arrangements.

Read more in our fundraising guidance.

Issues about a service or activity that a charity provides

OSCR does not have a role in responding to complaints about an incident of poor service from a charity.

Contact the charity trustees or find a charity's contact details, if you want to contact them about your complaint.

The charity owes me money

We do not deal with complaints about money owed by a charity.

We cannot become involved where there is a disagreement about the terms or delivery of a contract.

Find a charity’s contact details if you want to contact them about your complaint.

Employment issues

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

We do not intervene or act on anyone’s behalf in relation to employment issues, which include:

• Unfair dismissal
• Grievances such as discrimination, bullying and harassment
• Terms of employment 
• Redundancy

You should take your own legal advice or seek assistance from ACAS or Citizens Advice Scotland 

If, however, the findings of an Employment Tribunal indicate that there are serious governance issues in a charity, then please tell us about this below and upload any appropriate evidence.

Please provide a summary of the Employment tribunal findings

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Disputes within a charity involving members and/or trustees

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

We publish guidance on the OSCR’s website, which gives the contact details of organisations that can offer you additional information and support. If there are properly appointed trustees in place we will generally not get involved. It is the responsibility of the trustees to ensure any complaints are addressed and we will only get involved if certain conditions are met.

Have all other methods of resolving the dispute failed? Yes No

A charity's assets that are at risk or not being used for the objects of the charity

You are raising a concern about a charity’s assets at risk, or its assets are not being used for the objects of the charity.

An example of a charity’s assets at risk would be property held by a charity is not insured or where cash held by a charity is not kept securely. If you are concerned about assets not being used for the objects of a charity, please check a charity’s objects on the Scottish Charity Register.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

A charity is causing serious harm to the people it helps

You are raising a concern about a charity causing serious harm to the people it helps.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

You have reported a matter to the police about criminal activity in a charity

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

The police deal with criminal investigations, but you may also report this to us, for example suspected embezzlement.

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

A person or organisation is inappropriately profiting from a charity

You are raising a concern about a person or organisation inappropriately profiting from a charity.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Our guidance explains the conditions under which trustees can be remunerated and how OSCR assesses private benefit. 

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

The charity is not being managed by all of the charity trustees

You are raising a concern about a charity not being managed by all of the charity trustees.

For example:

• one charity trustee seems to be in overall control of the charity
• an employee seems to be in overall control of the charity
• none of the charity trustees are taking responsibility for the charity

These can result in serious governance problems that could harm the charity.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

A charity is not complying with its legal duties under the Charities and Trustee Investment (Scotland) Act 2005

You are raising a concern about a charity not complying with its legal duties under the Charities and Trustee Investment (Scotland) Act 2005.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

A charity trustee has a conflict of interest and this is not being properly managed

Please note that a conflict of interest is not in itself a reason to raise a concern about a charity. It is where this is not being properly managed that OSCR may become involved

You are raising a concern about a charity trustee that has a conflict of interest and this is not being properly managed.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Our guidance explains what a conflict of interest is and how it should be managed.

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

Charity trustees are significantly breaching the requirements of their governing document

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details

A charity is unlawfully discriminating in the provision of its services or benefits

You are raising a concern about a charity is unlawfully discriminating in the provision of its services or benefits.

Information you need to complete this form

You should provide details of:

• the issue, clearly describing its serious nature and the potential consequences
• any attempts you have made to get the charity to address the issue
• any previous correspondence with OSCR or other public bodies
• any legal proceedings involved

Please note that Section 26 of the Charities and Trustee Investment (Scotland) Act 2005 provides that it is an offence to knowingly provide false or misleading information to OSCR.

Charity NameYou can find the charity number by searching the Scottish Charity Register and using the additional filters to identify current and former charities as appropriate.

Charity Number

Please provide a summary of the facts

Do you have evidence? Yes No

Please provide a summary of the evidence and attach any copies* *

Please provide a summary of the evidence and attach any copies

Please provide a summary of the evidence and attach any copies

Your Name (OSCR will accept anonymous concerns but this may restrict the action taken)

E-mail address (if you do not provide an email address you will not receive an acknowledgement for your concern)

Your telephone number

Your relationship to the charity/organisation

Name of Regulator*

Name of Funder*

Describe relationship with charity*

Have you attempted to get the charity to address the concern? Please note OSCR would expect you to approach the charity in the first instance. Yes No

When was this raised and what was the outcome?

Why have you not attempted to get the charity to address this?

Please set out any additional facts and information about the serious issue that you wish to report?

Have you reported this to any other public body? Yes No

Please provide further details of who you have reported this to, any reference numbers given and details of what is or has been done?

Is the issue you wish to report subject to any legal proceedings Yes No

Please give details