British Sign Language Plan

Our British Sign Language plan (BSL plan) supports the Scottish Government’s national goal to make information and services across the public sector available to BSL users*.

It is important to us that all of our stakeholders are aware of who we are, what we do and how they can contact us. BSL users should be able to easily access information about all of our functions and be confident about being able to communicate with us. This plan closely follows the Scottish Government’s BSL National Plan by setting out the actions we intend to take to promote and support BSL users (including tactile BSL) over the period covering 2018 to 2024.

Our plan was developed with the help of a BSL Reference Group, made up of representatives from the BSL community. We will continue to engage with users throughout the lifetime of this plan, and will report back on our progress against identified actions. We will also contribute to the Scottish Government’s national progress report in 2020.

You can read our BSL plan here.

Alternatively, you can view the plan in BSL by watching the video below.




The individual parts of our BSL plan video can be viewed be clicking on the links below:

1.1 Introduction
1.2 Our work and what we do
2.1 Scottish public services
2.2 Democracy
3. Contact us


* Wherever we refer to ‘BSL users’ we mean D/deaf and /or Deafblind people (those who receive the language in a tactile form due to sight loss) whose first or preferred language is British Sign Language