Please click here to read OSCR’s COVID-19 Guidance for Charities

Contact Details

01382 220446

8:30am to 4:30pm Monday to Thursday

8:30am to 4pm Friday

Contact OSCR

Like many other organisations, the Scottish Charity Regulator (OSCR) is operating with fewer resources due to the coronavirus (COVID-19) pandemic. It will take longer than usual for us to answer queries and process any applications.

We have been made aware that some OSCR Online users are not receiving an email when they request a password reset.

This issue specifically affects those with emails that contain organisational domain names in the address (e.g. Users that have Gmail and Outlook email addresses are receiving OSCR Online password reset emails as normal. 

If you do not appear to be receiving password reset emails from OSCR Online, please contact and provide a Gmail or Outlook email address, as this will allow you to receive password reset emails.

The best way to contact us is to complete our online contact form.  This makes sure that all your details are to hand and we will respond to you as soon as possible to answer your query.

There are alternative ways to contact us, and they are also detailed below.


Complete our online contact form. The form allows you to submit a query to OSCR. Please put as much detail in your message as you can and we will respond to you as soon as possible.

Please write to us at:

The Scottish Charity Regulator (OSCR)
2nd Floor
Quadrant House
9 Riverside Drive

You can email us at

We will respond to your letter or email within 15 working days. Any emails sent to us outside of our office opening hours will be treated as being received when the office is next open.

Please read our Privacy Policy for details of how we will use your personal information.

If you are unable to send an email and need to get a general question answered, you can call our office number 01382 220446 between 08:30 and 16:30 Monday to Thursday, and between 08:30 and 16:00 on Friday, except for bank holidays.  Please listen to all the options before making your choice.


Our fax number is 01382 220314.

We hope that our website provides the information that you need.  We typically only meet someone at our office if they have a pre-arranged appointment.  If you do visit our office without an appointment, we will try to help, but we can't guarantee that the relevant officer will be available. We are a Scotland-wide regulator but we only have a small team - so please bear with us!

Our office is located on the second floor of Quadrant House and we have a remote controlled door entry system.  If this is likely to cause you problems, please let us know in advance so that we can arrange to meet you at the entrance to the building. If you are visiting our office, please go to the Compass House reception to sign in and a member of our staff will meet you there and escort you to our office. Please note that there is no visitor car parking except for disabled parking.

Link through to contactScotland - Scotland's online British Sign Language (BSL) interpreting service for public authorities

We want to know what you think about OSCR, our services and the way we deliver them.

Our Customer Service Standards Policy provides details of how we will deal with:

  • your calls
  • general correspondence
  • visitors to our offices
  • visits to a charity by our investigators.

We try to provide the best possible services in all areas of our work, but we accept that sometimes things go wrong. When this happens we would like to know so that we can try to put things right.

In order to maintain our high standards we welcome your comments - both positive and negative - so that we can assess and review the effectiveness of our current procedures for dealing with our customers.

Comments and compliments

If you wish to make a comment or compliment any aspect of the service you have received from us, or you feel someone deserves praise for the work they have carried out, please complete our online contact form or write with full details to:

Judith Hayhow
Head of Support Services
2nd Floor
Quadrant House
9 Riverside Drive


For information on complaints and our complaint handling performance, please see our complaints page.